Use the form below to request order cancellation and refunds

Fill out the below form to submit the request to cancel the order and refund.

Your email id as mentioned in the order details.
Enter one order number per line

Order cancellation:-

  • Order can be cancelled before the start of the work. A full refund will be made on cancellation.
  • Order cannot be cancelled if the work is already started. Normally we start the work 6 hours after receiving the order. 

Order refunds:-

Refunds are provided depending on the service packages and plan purchased. As standard, all package comes with a limited refund with terms and conditions. 

Packages or services, once purchased, are non-refundable. However, under some circumstances, we offer full and partial refunds.

Terms and conditions for refunds:

  • A full refund is done if the work is not completed before the deadline. However, if there is any hold-up with the order, the estimated delivery date will be extended, and refunds will not be made in such cases.
  • On cancellation of the order, no refunds will be made if the work is started or completed. If work is not started, then the full amount will be refunded.
  • A full refund is done if the customer has placed the wrong order and wants to cancel the order immediately after the purchase or before the start of the work.
  • Once the work is completed, and the report is sent, no refunds will be made.
  • All refunds will be issued to the original payment method.
  • The refund time period will be 4 to 10 working days depending on the mode of original payment.

To know more about cancellations and refunds, read our refund policy https://backlinkworks.com/refund_returns/.

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