- Order can be cancelled before the start of the work. A full refund will be made on cancellation.
- Order cannot be cancelled if the work is already started. Normally we start the work 6 hours after receiving the order.
Refunds are provided depending on the service packages and plan purchased. As standard, all package comes with a limited refund with terms and conditions.
Packages or services, once purchased, are non-refundable. However, under some circumstances, we offer full and partial refunds.
Terms and conditions for refunds:
- A full refund is done if the work is not completed before the deadline. However, if there is any hold-up with the order, the estimated delivery date will be extended, and refunds will not be made in such cases.
- On cancellation of the order, no refunds will be made if the work is started or completed. If work is not started, then the full amount will be refunded.
- A full refund is done if the customer has placed the wrong order and wants to cancel the order immediately after the purchase or before the start of the work.
- Once the work is completed, and the report is sent, no refunds will be made.
- All refunds will be issued to the original payment method.
- The refund time period will be 4 to 10 working days depending on the mode of original payment.
To know more about cancellations and refunds, read our refund policy https://backlinkworks.com/refund_returns/.